At Evergreen Resale Sdn. Bhd., we aim to process and deliver your orders as efficiently and securely as possible.
1. Order Processing
Orders are processed after payment or order confirmation has been successfully received.
Processing times may vary depending on product availability, order quantity and the type of office supplies or equipment purchased.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping & Delivery
We work with third-party courier and logistics providers to deliver orders to our customers.
Available delivery options, shipping charges and estimated delivery times may vary depending on:
- Delivery location
- Order size and weight
- Product type
- Courier or logistics provider
- Availability of the ordered items
Applicable delivery charges will be communicated during the ordering or quotation process.
3. Estimated Delivery Time
Delivery times provided by Evergreen Resale Sdn. Bhd. or our delivery partners are estimates only and are not guaranteed.
Delivery may be affected by circumstances beyond our reasonable control, including courier delays, severe weather, public holidays, traffic conditions, service disruptions or other unforeseen events.
We will make reasonable efforts to assist customers if a delivery is significantly delayed.
4. Large or Bulky Items
Certain office equipment, furniture or oversized items may require special delivery arrangements.
Additional delivery charges may apply depending on the item’s size, weight, delivery location, access requirements or manpower required.
Where applicable, these charges will be communicated before the order is confirmed.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, contact number and any relevant delivery instructions.
Evergreen Resale Sdn. Bhd. will not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
If you notice an error in your delivery information, please contact us as soon as possible.
6. Receiving Your Order
Please inspect your order upon delivery.
If the parcel or product appears damaged, incorrect or incomplete, please contact us promptly and provide relevant supporting information, such as photographs of:
- The external packaging
- The damaged product
- The shipping label
- The items received
This will help us review the issue with the relevant courier or logistics provider.
7. Failed Delivery
If delivery cannot be completed because no recipient is available, the address is incorrect or access to the delivery location is unavailable, the courier may attempt redelivery or return the shipment.
Additional delivery or redelivery charges may apply.
8. Risk During Delivery
We take reasonable care when preparing and arranging the shipment of your order.
Once an order has been handed over to the courier or logistics provider, delivery is subject to the carrier’s operational procedures and delivery terms.
If any shipping-related issue occurs, please contact us and we will assist where reasonably possible.
9. Changes or Cancellation Before Shipping
If you need to change your delivery details or request an order cancellation, please contact us as soon as possible.
Once an order has been packed, dispatched or handed over to the courier, changes or cancellations may no longer be possible.
Any cancellation or return will also be subject to our applicable return and refund terms.
10. Contact Us
For questions regarding shipping, delivery or your order, please contact:
Evergreen Resale Sdn. Bhd.
Company Registration No. 202601034617 (1696712-H)
488B-6-23, Midlands Park, Onestop
Jalan Burma
10350 George Town
Pulau Pinang, Malaysia